Poor service

At 12:45pm today I made a call to the FNB Business Desk enquiring if my account was active as I went into the branch last Friday to RICA the account. I was also dissatisfied that within 6months I had to RICA this account as I did verify the address & signatory details in April this year. The service Consultant could not assist me with accessing funds and advised that the account would be activated by Monday 2015-09-28. Yesterday afternoon I went by the bank at corner Long street & Hans Strydom in CT & the lady at enquiries advised me that the account is now active. I asked more than once of which she assured me that the account is active. Today before asking the signatories to accompany me to the bank,I decided to call the Call Centre just to triple make sure that our visit to the branch will not be futile. The Agent that took my call at 11:45pm, told me the account is still inactive & there is nothing she can do on her side. This Agent asked me to hold from 11:52pm till now at 13:40pm when she dropped the call & did not address me since she had asked me to hold for almost 2 hours. Needless to say how appalled I am with the service received from FNB. A Client is lost for sure!!!