TP
Tshiamo P
1 reviews | Active since Sept 2015
28 Sept 2015, 09:52
Poor service
I have sent countless emails to fnb to enquire about money that was deducted from my account without my approval and this was on the 9th of September 2015 and till this day no one has responded to me with solid answers or any sort of progress regarding my query. FNB prides itself on customer service or should I say lack thereof. I'm very disappointed.
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Sept 2015, 10:32Hello Tia803,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767444.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767444.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply28 Sept 2015, 10:32
Official
Hello Tia803,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767444.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to our Value Banking Services who will provide you with feedback.
The reference number is 767444.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)