Poor Service

Good Day

On the 27th Jan 2022 i bought an item on line only to find it a **********ed FNB about it the same day i was advised by the consultant to complete form and send back to FNB i did nothing is happening,called back i was told my case is not processed called again and was advised that the text was sen saying that my case will only be attended to only if i resend with communication to with the merchant.Today i try to call cant go thru to custer service dont understand if FNB is charging consultant to call customer no feedback nothing till today,

I am leaving FNB Struu