Poor Service

The most shocking service. You are told to use the platform inContact on your FNB app. To be answered on incontact takes up 30min. you are then assisted with query which takes a further 30min to an hour. Then the query is not completed as they did not execute what was requested. Then you call the call centre and they tell you to go to inContact. Are you actually kidding me - 3 interactions with FNB over two days and still I have not go a solution to my problem. I am fed up with your terrible service! And no, I will not go to another bank because I actually pay you banking fees to do the job properly.