poor service

Please assist me regarding private banking, have sent complaint to service provider regarding inept private banker. No clarity can be given as to the purpose of private banker, or responsibility to client. if no explanation can be given promptly, this is advertised as a 24 hour service even though my 'go to guy' is now awol, then i gather that FNB has no interest in keeping a client or looking after my wealth. I am a medical doctor in service of the state, i work very hard for every cent i make and whether i am spending 1 rand or 1000 rand for a service i expect hard work and professionalism, my patients expect that from me and i would be horrified to hear from them that they thought i was useless. So please grow a backbone and start providing a professional service.