NP
Neleshnee P
1 reviews | Active since Nov 2018
10 Oct 2019, 11:15
Poor Service
After being double debited and being charged extra and settling one of my 2 loans I am still receiving calls and sms's stating that my loan is in arrears. I get no feedback on emails and sure as hell can not hold for 10 minutes and receive no assistance. Its truly frustrating. As well as being debited for nothing for the past 2 months for R100 and only R80 being reversed into my account. This is just to much and *****ing.Really considering changing my bank account !!!
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
10 Oct 2019, 14:23Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Oct 2019, 14:23
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
10 Oct 2019, 14:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply10 Oct 2019, 14:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
NP
Neleshnee P's updateReviewer Update
10 Oct 2019, 15:04I have emailed yesterday and no response from them!!! This is really the worst customer service. I really ****ed of that you can just take money and expect people to wait for answers
NP
Neleshnee P's update10 Oct 2019, 15:04
Reviewer Update
I have emailed yesterday and no response from them!!! This is really the worst customer service. I really ****ed of that you can just take money and expect people to wait for answers