Poor service

Hi. I phoned the FNB call centre to do an enquiry about my credit card, and I got through to them quite quickly, so I assumed they weren't very busy. They asked me to verify my details, and then after asked me to stay on the line. I was on the line for 1hr 23m 39sec. From 15:51. It costs a ton of money to make a call, and receive no answers. Problem still unresolved. I've been with FNB since 2016. Ridiculous service. I'm going to settle my debts with them, and switch banks.