Poor Service

Hi There<br> On 5/8/2015 I cancelled my credit card due to a suspicious transaction. I was told by the consultant that a replacement card will be ordered. The reference for this call is ***. When calling the *** number today I was told that I am a private client and has to call another number. I was then transferred and again told that I have to call another number. I then tried to get hold of my Private Banker without any success. I then called the Private Banking Switchboard and was eventually transferred to Thabiso who then told me that no replacement request was made for a new credit card. She then assisted in requesting a new card but I will only receive it next week. This is a problem and major inconvenience for me. Also the Private Client service was punted to be as a personal service by FNB however I have not had this experience with this specific incident. How will you improve my interaction with you institution and also can the order for my credit card be expedited?<br> <br> Johan Braun