Poor Service

I took a personal loan from FNB and was supposed to pay R 1300.00. However I requested them to deduct R1500.00 instead, as I wanted to settle the debt earlier than the stipulated period. During July 2015 the outstanding amount was R10527.00. I paid R 10 000.00 during July 2015, prior to debit date. This means that the balance due was about R527.00.I went to their branch in Golden Walk to inquire as to how much will be debited from my account. I was given the phone to call their call centre. I spoke to Nonhlanhla who assured me that R527.00 will be debited from my account instead of the arranged debit of R 1500.00. She further confirmed that a debit of R1500.00 is cancelled on their system.To my suprise, on the 25/07/2015 FNB debited R527.00 and R1500.00. I waited for 2 days thinking that the error will be reversed, however seeing that the error could not be rectified I immediately called FNB on the 27/07/2015. I spoke to one Majabeng who confirmed that 2 debits went through my account. She promised to escalate my query to admin department and I will only receive the overdue amount within 5days. On the 31/07/2015 only R639.00 was paid. I cannot suffer due to their incompetence!!!!