poor service

I ordered a phone online from their fnb connect, i receive an sms the device has been collected by digital planet, i must verify the address in which i call to do so. on calling i give them the address and that i am flying down to cape town tonight can the device be delivered there, i'm asked until when will i be in cape town in which i respond this whole week and next, then i tell them the device was meant to go Capetown anyways can it be delivered there, this time i'm told there are delays in cape town, me ask how long, they answer they don't deliver there for now due to whatever reasons, until when i ask again, until the drivers decides to, when is that, she tells me she doesn't know. i ask if i can pick it up somewhere, she says no it can only be delivered, when she doesn't know. what kind of service is this? I told the lady if we don't know when this will be delivered and i can't pick it up i will have to cancel it, she asks me if i'm sure i want to cancel, of cause i don't want to cancel but will cancel because i have no choice. FNB please, i pay a lot of money, if yall want me to go find another bank because of poor service just say. i want the phone delivered this week still, in capetown, or give me an option to collect it, or tell me go and get it elsewhere we will not deliver it to you, its not like you're the only service provider out there, helloooooo.