POOR SERVICE

I called the FNB Housing Call centre this morning regarding a file and the call centre agent provided me with the person Vidi Cele working on the file and povided me with his direct line number ***). When i called him directly i was greeted rudely and then ask why i called him and who provided his number to me. I advised him the call centre gave me his number and asked to speak to him directly as he would know what is happening on the file. All i wanted to know is when can the attorneys expect a proceed to lodge as all outstanding documents were provided, The refer for the client (file) ***. He then rudely cut the call on me. If all calls are recorded please revert to recordings.