Poor Service

I went to enquire about an amount that was debited from my account. I wanted to speak to a consultant there but I was advised that they won't be able to help me and I should call the call center. I was on the phone for over 45 min talking to an operator that gave unhelpful options and consultants who couldn't help me. The consultants sent me back and forth with nothing fruitful coming from all the conversations. Eventually someone gives me a glimmer of hope and explains that she herself cannot reverse the transaction and said she'd put me through to someone who can. I get transferred to a recorded voice given me options that are not related to my enquiry. Eventually I just hang up and explain to the employee there who then says I need to file for this claim and wait in line to speak to someone there. The frustrating thing is I didn't have extra time to sit and wait because I used my lunch break to go to the bank and after being there for over an hour I need to then stand in a que that I originally wanted to join. This amount as the consultant on the phone told me was wrongfully deducted, it's frustrating that I have to take up all my time trying to right a wrong that FNB did.