Poor service

I'm writing to express my extreme frustration and disappointment with the service I've received regarding my closed account. Despite following the instructions provided, I've been passed around and given conflicting information. After my account was closed and handed over, I contacted the attorneys and was told they didn't have my file. I was advised to call back, which I did. Unfortunately, the lady I spoke to was extremely rude and hung up on me. She claimed they didn't have my account and referred me back to the branch. I visited the branch, only to be told that they couldn't assist me because the account had been handed over. This is unacceptable. I've wasted time and effort trying to resolve this issue, making multiple calls and visiting the branch. I request that you look into this matter urgently and take necessary steps to resolve it. I expect a higher level of professionalism and communication from FNB Please investigate and respond to this complaint.