Poor Service

I went to FNB Jubilee mall on the 2nd of September this month to open a Deceased Account and link all the accounts to my profile and the lady who assisted she avised that it will take 30 days the transfers of the account which I believe was incorrect this was supposed to be done same time same day the accounts supposed to reflect I had to wait for almost 4 years to get LOA and when letter received another 30 days this is unfair you have no idea how urgent I need that money. One more thing I went to inquire about the balance and I was assisted by Bonolo I advised her that I need the statements and she advised thats not possible they only give account balance which was a lie I have a right to have access to the statements that what happened since 2017 because when we reported the matter to FNB the balance was R33 000.00 and to my surprised when I went to enquire it was R27 000.00. To my knowledge if the account is not used in the past six months it goes inactive dormancy status and the bank cannot charged the client any service fees. My request us all the bank fees were charged from 2017 in June after we reported the death of my mom be reverved. And all her account be link to my profile because I provided letter ot LOA from Master high court. Contact number : ***