JP
Joachim P
1 reviews | Active since May 2017
10 Dec 2024, 10:26
Poor service!
I've been trying to get hold of FNB for months already trying to get them to update their credit status for me. I've been rehabiliteer by the high court but they still show that I owe them money. I've sent the original sequestration and HC rehabilitation order to them many times, but no response from them, not even an acknowledgement. Exactly this reason why I left FNB.
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Joachim P's updateReviewer Update
10 Dec 2024, 15:17I have just received a call from a FNB consultant named John, who is explained the matter to, again, I might add. Just for him to advise me that i need to fica verify my online profile. After explaining to John that I do not have any active products with FNB, he insist that I have to FICA update my account before he can assist me. I then explain to him that, that is fine then, but if the product is still active, it needs to be closed down and we need to address the sequestration and rehabilitation documents, he says yes we'll do that.
I go through the whole fica verificatio process with him just for him to thank me and to enat to end the call. I remind him that I want to close the account and update the sequestration and rehabilitation information, to then be told that I need to visit an FNB branch!
This level of incompetence!
I go through the whole fica verificatio process with him just for him to thank me and to enat to end the call. I remind him that I want to close the account and update the sequestration and rehabilitation information, to then be told that I need to visit an FNB branch!
This level of incompetence!
JP
Joachim P's update10 Dec 2024, 15:17
Reviewer Update
I have just received a call from a FNB consultant named John, who is explained the matter to, again, I might add. Just for him to advise me that i need to fica verify my online profile. After explaining to John that I do not have any active products with FNB, he insist that I have to FICA update my account before he can assist me. I then explain to him that, that is fine then, but if the product is still active, it needs to be closed down and we need to address the sequestration and rehabilitation documents, he says yes we'll do that.
I go through the whole fica verificatio process with him just for him to thank me and to enat to end the call. I remind him that I want to close the account and update the sequestration and rehabilitation information, to then be told that I need to visit an FNB branch!
This level of incompetence!
I go through the whole fica verificatio process with him just for him to thank me and to enat to end the call. I remind him that I want to close the account and update the sequestration and rehabilitation information, to then be told that I need to visit an FNB branch!
This level of incompetence!
JP
Joachim P's updateReviewer Update
11 Dec 2024, 09:59I still havent received any feedback regarding this matter!
JP
Joachim P's update11 Dec 2024, 09:59
Reviewer Update
I still havent received any feedback regarding this matter!