Poor Service

My family and friends always call me an FNB ambassador and usually I'd be the first person to advocate for my bank. Over the past 2 weeks not so much. I've seen reviews where people complained about not getting assistance or were given the run around when it came to credit limit increase applications. I have been trying to get my application sorted so I can sort out a medical emergency but have received no help from the FNB team. No one communicates with you if there is an issue or if there are documents required from you. I had to follow up every day with them (time & airtime wasted waiting on calls), and it was always something different on a daily. I never thought I would say this but I wouldn't advise you to go to FNB for credit solutions.