Poor service

FNB is really not caring about its customers. My accounts has been blocked and I cannot do any transactions. I phoned FNB Zambezi drive on 2 occasions to FICA my profile. Having done so I was told on both occasions that all is in order and the block has been removed and I can again transact as usual. But no, still blocked and I have urgent payments to make. FNB, just how difficult can it be?? Trying to get someone to help on the national helpline is impossible and it seems the branches, FNB Zambezi drive cannot help. My investments and business account could maybe do better at another bank. I do not know how to get this mess with FNB sorted? Andre Jacobs