LS
Leigh S
1 reviews | Active since Nov 2018
14 Dec 2020, 07:18
Poor service
Once again, 3 bad experiences with FNB in the last week. Debiting my account with loan repayments on the 11th of the month without my knowledge or consent, faulty e wallet system yesterday and no one available to shed light on the system and this morning when I made a e wallet payment it came off twice!! So incredibly frustrating dealing with FNB at the moment.
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Replies (1)LS
Leigh S's updateReviewer Update
14 Dec 2020, 12:30I was informed at 8am this morning that this was a high priority complaint yet no one has phoned me. I had to make contact with the e wallet department and was told the bank was at fault yet it would take up to 24 hours to reverse the transaction! This is theft by the bank as the recipient only received the funds once. Inexcusable!!
LS
Leigh S's update14 Dec 2020, 12:30
Reviewer Update
I was informed at 8am this morning that this was a high priority complaint yet no one has phoned me. I had to make contact with the e wallet department and was told the bank was at fault yet it would take up to 24 hours to reverse the transaction! This is theft by the bank as the recipient only received the funds once. Inexcusable!!