POOR SERVICE!!

This is my second complaint regarding the ongoing situation were by my husband paid money by accident into a closed credit card that is still on his banking app profile! This happened on the 21 April 2021. He had 2 people phoning him from FNB regarding this matter, the first person told him it is at the legal dept and will be sorted out in the next 3 days. A second person phoned him 3 days later, stating that she is only going to escalate the problem to the legal dept after their conversation?? It has been 15 days and there is still NO sign of the money?? We were going to move all our business to FNB by the end of the month, but after this incident, I doubt that we will do so! Please get this matter sorted, we need that R7000 urgently!! Casper Jordaan ***