Poor service

It is with sadness and unprofessional how FNB is in terms of clients. My account was frozen on the 5/06/25 and documents were requested. I sent all supporting documents, until now I have not been assisted. I was informed at FNB that John Volmink is dealing with my matter. Today I went to the Bank and they tried to get hold of him but he did not reply although he was online on teams. This is very frustrating and it clearly shows how *********** and unprofessional FNB can be. I hope this does not fall in deaf ears as I will also take it to the ombudsman.