Poor service!

My Mother recently passed away and I am the executor of her estate, Through all the trauma of loosing her and missing her every day I started the journey to finalise her affairs at First National Bank. I have realised very quickly that we are not dealing with people anymore but with a System, A system that is highly flawed, a System that forgot what customer service is, a System that forgot how to assist customers with issues, a System that forgot all good business practises. With no one on the other side of the call prepared to take ownership or accountability. This generic system is busy failing you First National Bank. Your moto "how can we help" is no more!