Poor Service

I am a very old FNB client, I have started to bank with them ever since I was very young with a Smart Account. Still continued when I started working. I have so loyal to FNB with such a great credit profile. I went to apply for a loan in Carlswald Midrand branch but I could not be assisted by the only bank I’ve been loyal to for YEARS. I was told a lame story that I cannot proceed with the loan application because there’s something blocking my application. I am asking them what that is but they cannot see what it is but they will liaise with their credit risk department. Till today they have not called to give me that feedback. I have called several times for assistance but I have not been assisted.

I am very very disappointed by this treatment after being so loyal to the bank