POOR SERVICE!!!

I made 2 immediate payments from my FNB account on 1 February. When the funds weren't received by the recipient I contacted FNB the same day, twice and received a reference number and was informed that it was escalated when I called on the 2nd. After multiple more calls, 2 more reference numbers, 3 promises that team leaders will contact me, the last promise today with a promise of feedback within 2 hours, I am still awaiting feedback and my R1000, 14 days later, after numerous confirmations that feedback and resolution will be given in 24-48 hours.