Poor Service

I'm so disappointed. On the 3rd of May I called the customer service and informed them that I have been ****med. The advisor I spoke to told me that they will send me an email with a form that I should fill in. I did that within a few hours and did not receive any response or reference number. This went on for a couple of days and eventually I decided to go to the bank, when I got there I was told I should call the customer service to follow up. I did that and recieved the reference number and was informed that I will get feedback within 10 working days. I was fine with that but then after some time, I was then told that I sent this to the incorrect department. Why was I not told this the first time or the second time. I was told to await a call from the relevant department. I waited and waited but nothing happened. I then sent an email but received no response. I had to chase and call them and only then was I told that this has never been logged on the system. So many weeks have passed and my case is only being logged now. I have since then been in contact with FNB multiple times but nothing has been done. During the last call, I requested for the email address of the person handling my case and was told that my call will be escalated so that someone gets in touch with me. Nothing has been done even now. All I want is to get my money back. I am even losing hope and doubt I will get my money. This is really horrible service from a company that I trusted