Poor service

io want to express my deep dissatisfaction with the service I recently received from Tenjiwe Mnigasi at FNB Insurance. The experience left me both disappointed and frustrated, as it did not meet the standards I expect from your organization. Specifically, I found the interaction to be unprofessional and lacking in the level of assistance and courtesy that FNB Insurance prides itself on. This has caused unnecessary inconvenience and has negatively impacted my perception of your service. I kindly request that this matter be investigated and addressed promptly. Please provide feedback on the steps that will be taken to ensure such an experience does not occur again.