Poor Service

With regards to my recent complaint about FNB, I received a private response from them that I could expect a call from their company. It is the 30th November today and I am still waiting to speak to someone and still waiting for a card...this is what I am going thru simply to transfer an existing account from another bank to them. Clearly they could not be bothered about my business and definitely don't care about customer satisfaction. I am not even banking with them yet and the service is so appalling...

Shame on you FNB