poor servce and lack of compentance

I went to the branch to open a new bank account & unforturnately was helped by two incompetant consultant named Pule & his Operations manager Benice Johnson. The two failed to recognise my levies statement, my utility Bill from City of joburg, my Mtn contract statement & my Dstv invoice which all have my residential address as proof of address. They gave me multiple excuses saying The details on the statement are incorrect. What do they know about how a levies statement, mtn invoice Or a city of Jhb statement Should contain? How is that a concern to the bank? After wasting 1 hour of My time, both the manager Benice & the consultant pule told Me they cannot help me any more because the bank was closing and the tellers were no longer available. They literally kicked me out. I feel very unfairly treated & even with the new TCF policeis that have been put in place to help the consumer, there is still a bunch of idiots who are mistreating customers at fnb 4 merchant place by the name of pule and benice johnson. Watch out for these 2 as they will spoil anyones day. I then went to the santon city fnb branch & opened an account within 30 minute with the same docs rejected by pule&benice