Poor serivce from FNB fruad department

FNB has been negligent in how they have managed this ***** case, with minimal communication regarding the findings and outcomes of the investigation. My mother a pensioner was a victim of ***** on the 29th August 2025, she reported the case at the FNB Galleria branch on the sameday. Throughout the investigation there have communication challenges and limited transparency. It seems the case was closed with outstanding action points.