Poor serivce - 6 days later and my immediate payment to Absa still missing

<p>I loaded a salary Payment on Thursday from FNB to Absa with the immediate payment option. 6 days later and FNB still doesn't know where the money is and everytime I phone, the answer I get is " oh sorry we are still waiting for feedback". </p> <p> </p> <p>Unbelieveable, that I even If I pay extra for a service, it still takes FNB that long and even speaking to a supervisor the issue is not sorted out.</p> <p> </p> <p>The one agent even put the phone down while we were having a discussion. Poor service and rude people that obvisiouly need more training.</p> <p> </p> <p>Now that I ask FNB to pay back my money, they want to charge me an extra R 200.00.</p>