POOR SECURITY !!!!!

Poor Security!!!!! I’m really so frustrated that my Account was hacked!! I’m private client Banker how is this possible that Banker so Huge cannot protect their client’s?? My Account has been hacked last night and I had to hold on a hour before someone answer the phone due to ( We experience high volume call’s ) So in other word your Security is pathetic cause all the High volume calls is due to clients account being hacked ?? This morning I received a message stating (they found unusual truncation on my account) WOW the next day what kind of next level security is this?? And few minutes after that I received a message from FNB again Stating (your account is in excess kindly correct immediately or FNB may Dishonour) After Many Call’s I spoke to Lumko Peter consultant who advise they will have to investigate and after 9 to 10 days they will provide feedback if they will pay me back?? I requested to have the CEO contact n’s and her Answer is (She is not too sure who is the CEO?) What on earth how do you not know who is your CEO??? I have requested to speak to her Manager she advises it’s an Cindy Sitanha who still not have contacted me back, this is ridiculous to say the least !! I chose FNB as they could provide a service for my needs which I do not receive and quite frankly I feel unsaved with FNB how will they protect me as their client’s I challenge you FNB to show me if you can still change my mind to stay with you because the current Service I received was dreadful and left a very bad taste in my mouth!!