1 reviews | Active since Aug 2016
Poor sales service
On the 25th of July I called FNB Sales and spoke to Nomsa to add 2 FNBy transactional accounts to my profile for my kids. I have done 3 follow-up since and to date, nothing has been linked or added to my profile. All I hear from FNB is that the accounts were opened but not added. I was quoted initially that it will take 4-7 working days. It is 13 working days later and still nothing. Please link the stuff and send the cards to me.
There are other banks that can help too if FNB is not interested..... :-)
Good day Warren Johnston,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Warren Johnston,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)