LP
Leo P
1 reviews | Active since Jan 2012
16 Apr 2019, 09:33
Poor Sales on New products
I am banking with FNB for many years, and I am a Premier Account Holder, I have been trying to get someone from Premier Banking to assist with the New Fusion Account, I was assisted to a point however Premier Bankers indicated they Cannot offer Advise on switching, only sale can assist, after being authenticated I was transfered to sales, who could not assist as they indicated it is a new product and there a specific people dealing with this, long story short, I was transfered again, had to authenticate agian twice more, and still no one can assist ...Very Poor Indeed !!
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FNB (First National Bank)'s replyOfficial
16 Apr 2019, 11:22Good day Leo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Apr 2019, 11:22
Official
Good day Leo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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