Poor running of Campaign

Hi, I have been going around in circles trying to resolve this issue. I can't seem to understand how a campaign can operate without any direct contact details to the division to resolve issues. No one advises you that you have been selected for the campaign and if you will be interested in taking up the offer. Your limit just gets reduced with a proposal of a new structure for better cash flows. My account has always been managed excellently with no indication of cash flow issues. How can one make such an assumption from a sales perspective in reducing the limit. I need my original limit reinstated as this has inconvenienced me. <br> Thanks