Poor return service from the Ebucks store

On Monday I ordered Apple AirPods from the Ebucks store. It was delivered on Tuesday (Was pleasantly surprised with the quick delivery). My husband and I opened the box on Tuesday evening just to discover that the AirPods were not new.

*The instruction manual was not in it's intended sleeve/envelope. *The charging case of the AirPods did not have a protective film over it (as a brand new one is supposed to have) *The charging case is scratched with various signs of wear and tear *The charging cable was loosely rolled up and not as nicely rolled up and packaged as Apple always does with their products. *The AirPods itself are dirty with clear signs of previous use.

It was disappointing to receive a second hand product. On top of this disappointment came the further frustration of trying to get in contact with Ebucks to report this and try to get it resolved.

*Wednesday morning first thing I logged into the Ebucks site and completed a "Return" query. I did not receive any form of acknowledgement that my submission had been received. Usually companies send an automatic reply in the form of a mail with a reference number and more contact details. * Today (Thursday) I decided to log a complaint query on the Ebucks site but have not received feedback * I called *** and this number did not answer * I then called *** and a consultant answered and said I had to wait 2 -3 days as they will call me back. Unfortunately, I do not agree as we risk missing the return window. * I sent a mail to *** - also no feedback received.

This has been an unpleasant experience and I will reconsider buying from the Ebucks store again in future. It is unfortunate that I had to resolve to writing a review on Hello Peter due to not been able to be assisted through the normal channels.