Poor response time lead to loss of R5 000

I was at the FNB ATM in Durban North, at the Pick n Pay Hypermarket. When a guy ran up behind me, leaned over me and touched something on the ATM screen and then ran off. <br> I immediately signalled the guard, who told me to cancel my card.<br> I called the number on the ATM screen to report my card lost/****** as the ATM machine had swallowed it, however the FNB number provided was busy and it cut me off, I redialled the number and was told that the line was busy due to there being a high volume of transactions at that time, after 15 minutes I managed to get through to the operator to cancel my card. In the 15 minute period R5 000 was withdrawn from my account.<br> <br> All this could have been avoided had the FNB line been able to take my call, as the fist withdrawal only occurred 4 minutes after the ATM tampering and had I been able to get through to FNB my card would have been cancelled.<br> <br> It's highly pathetic that an emergency number for such an important task not be given adequate resources or operators to be able to perform its function properly.<br> <br> FNB's poor services lead to me loosing R5 000, this is disgusting and highly unacceptable.<br> <br> All I have been given is a case no:263 812.