Poor Response Time

I app**** for a credit card online - being a automatic process - it was declined. Knowing I have more than enough funds, I contacted the call center. They advised me to email FNB's credit card department for manual reassessment and it would take 2 working days.<br> <br> After calling for a follow up, I get told it could take between 3 - 5 working days - different from what the 1st person said. It has been 6 working days today, you have had enough time either way. This is not the standard I expect from a banking institution, especially FNB being more superior in general.<br> <br> If I do not receive feedback today and it is not resolved today, I will be moving my accounts to another bank. I expect professional and timeous responses. Just so you are aware FNB, there are other banks that will keep my long term needs in mind.