DP
Dev P
1 reviews | Active since Feb 2011
26 Feb 2015, 13:02
Poor response on resolving online banking access
I logged a query with FNB almost 2 weeks ago where my share investing holdings disappeared off the online platform, to date 2 weeks later they have still not resolved the issue. Even though they are keeping in contact it seems no one has a clue how to fix it at my expense of not being able to trade in shares.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2015, 13:25Hello dev123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633429 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633429 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply26 Feb 2015, 13:25
Official
Hello dev123,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633429 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 633429 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)