Poor response on a ***** case for 3 months

I had a number of R50 withdrawn from my credit card and my daughter's account simultaneously and I reported this to FNB ***** department on 23 November 2018 to date there's no response from FNB even after several attempts to get an update. Last time I called I was told the person investigating my case was on leave he will keep in touch, and today it's the 3rd of Jan 2019 and more fifty rands are withdrawn but now on my cheque account .

On Friday I was complaining about the debit orders that I keep getting every month and have to pay for reversing and stopping them.