POOR RESPONSE FROM FNB

I think i have been with bank since 1992 . On 23/9/20 the account was overdrawn by R 109.86 and an amount of R 954.00 was reversed. This has never happened before and it most embarrassing . THIS IS THE REPLY I GOT Thank you! Your message has been successfully submitted One of our consultants will contact you within 24-48 business hours. The complaint was submited about 10 days ago So much for "how can we help you "