Poor response from FNB - 3rd time in a row

Really fed up with FNB now, it seems only if I wrote a review I get some feedback. My issue is not nearly close to being solved yet. There was some sort of follow up by Taryn Jackson but that was over a week ago and still no response. I’m really over this poor service from FNB. Absolutely no response from Taryn since the last follow up. It’s really unacceptable that I’m abroad until January next year and cannot access my profile or funds!