Poor Response

Item: FNB (First National Bank)
Rating: 2
Author: monique R

I have tried to switch to FNB online numerous times AND I also requested a call back WEEKS ago. Please advise as to why no one provides any service to potential new clients? If this is the customer service level (which by the way is non existent) is this way before you are even a client, how do you treat your clients?

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

30 Mar 2016, 10:36

Hello moniquegenis,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 895568.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply30 Mar 2016, 10:36

Official