Poor Response

On 02 May I app**** for a loan via my banking app. The loan was approved, and I was required to upload documents onto the app. This was actually a surprise, as I am banking with FNB, and they have access to all my details, and previously confirmed my identity. On 05 May, I received a call to submit the documents, and was told that the documents loaded onto the banking app was not available. The documents were submitted again on the date, and I also received a read receipt. On 07 May, I again received a call from FNB, and requested to submit the documents again, as they still did not receive it. This was now becoming an irritation, but to prevent further delays, the requested documents were submitted again, and again I received a read receipt. Nothing happened since then, and on 12 May I submitted the documents again, and again got a read receipt. To date, 19 May, I am still not sure when the loan will now be finalized. I am also confused why I need to submit 3 months bank statements, if in fact all my banking history is with FNB. My ID number will be noted in the hidden reference details Hopefully someone can now assist me with this frustrating process.