Poor Relationship Banking and Service

I went to the FNB Centurion Mall branch to get an account verified for my wife regarding UIF for Maternity. She gave birth a few days ago to our premature son and there is no way she can get to the branch to do it herself due to his dependency on her and also COVID-19 exposure.

At the branch they said they need her fingerprints although I had her ID, and our Marriage certificate. I proposed that if we can get an account confirmation letter online would that be enough proof to get the stamp, and we went ahead by printing it out there in the branch when I obtained it on one of their computers.

They consultant stamped the confirmation letter instead of the UIF one, and when I said but I need the UIF one stamped, he said he needs her fingerprints and walked away, leaving me in the middle of the branch with no resolution.

This is pathetic, especially in these COVID times. No relationship banking and absolutely no attempt to help me to resolve this query.