Poor relationship banker

I made an appointment to see Antoinette some months back, which she confirmed. When I arrived at the branch, she was nowhere to be found. After an hour of waiting, I asked if someone else could assist, only to be told that she is the only person who could assist.<br> <br> Subsequent e-mails went unanswered!<br> <br> I approached the help center to get a direct telephone number, and the only reply was an automated switchboard, with no option to speak to a relationship banker.<br> <br> I have had this particular account at FNB for 5 years, and not 1 phone call from any relationship banker has been received!