Poor quality service on ***** cases and private banking

The level of service at FNB is appalling. I am a so-called private client but nothing about their quality of service makes me feel like I am a private client.

Firstly I have I reported a ***** case on the 10th of August Case No: *** where I indicated that money was being deducted via tollgate transactions and I was told that I will hear from them within 10 days. To this day no one has bothered to contact me and it’s a real struggle to get through to their ***** department as the calls are not taken and if they are taken, they get dropped.

Money continues to be “******” on the credit account and they still haven’t communicated anything on the progress of the case.

Secondly, I have a so-called banker but she never answers her phone when I try to call her, neither does not bother to call back.

What is private about their private banking division if I don’t get the real benefit when I need it the most?

I am strongly considering changing banks because I am greatly frustrated with the bank, their turnaround time on serious issues such as ***** is seriously lacking.