Poor quality premier banking service

<p>Whats the use having a premier banking account with first national bank when they after service is of poor quality. I have requested for a replacement credit card about a month now as I needed one urgently because my old car broke and needed them for doing online purchases. I called in to request a new card and the consultant informed I should wait for about 7 days and I agreed its been almost a month now and I havent recieved it .I called back on 3 instances as well as spoken to the courier company but no person is able to give me an answer as to where the card is and whats the delay and by when I will recieve it. Ive had empty promises from these consultants stating I would get it in less than 3 days and I should not worry.</p>