1 reviews | Active since Jun 2018
Poor product knowledge
Fnb staff member sent me back home after I stood at the branch the entire day insisting I have the wrong information with me whereas I had the right ones, poor product knowledge.
She couldn't assist me open a business account on CoR39 insisting I bring 14.3, stood the entire day at the branch with a small baby only to be told my docs are incomplete, and they weren't. I doubt she is fais compliant.
Good Day Dimakatso
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Dimakatso
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
Please refer to the e-mail sent to you to enable us to investigate this matter
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,