Poor ***** processes and customer service

Really frustrated with the lack of urgency and care displayed by this bank with regards to a case of *****ulent debits from my bank account.

Their process for managing ***** cases is not customer centric. It places the burden of responsibility on the customer to report and ensure action is taken, even when it is the bank that has detected suspicious transactions!

Over and above this I had the displeasure of being assigned a call centre consultant that was disinterested and showed no care or concern, beyond ticking the boxes on their checklist.

At this point I just want my money back so that I can end my relationship with this bank. Even that will unfortunately take 7 to 30 working days (a turn-around time that I have yet to encounter with any company). Who knows how much more money will be ****** from my account during that time.