poor procedure

I want to know why FNB were happy to give me R10 000 in cash over the counter, but could not instead clear my cheque for me straight away after depositing it in my account? It means I had to walk away with a large sum of money on me-instead of it being safe where it should have been. I would have had to wait for clearance period. It was a bonus cheque, I usually get paid by salary transfer. This was an exception. It was marked \CASH"and was an FNB to FNB cheque. The only explanantion I got after waiting 40 minutes was \""Company procedure\"". Well its a bad one-change it FNB!!! I am STILL waiting for a \""manager\"" to call me...its 3 days later. I think these banks are all about making money-no customer put first. I think Nedbank is the only Bank that actually has customer service in mind. I will probably change accounts"