Poor Private Wealth FNB service

Dear FNB , I have called your contact center more than a week ago on ********** in regards to open a private wealth account. I then waited to be contacted and nothing happened. I then sent an email to ********** to state my complaint and that know one called me . I then got a REF CRM ********** ********** 3 to say my case was concluded!! PLEASE save the time and DO NOT apologize to me, I just would like a senior person to call me to explain the pathetic and poor level of service . How does a bank in your magnitude and caliber offer such poor service levels to someone who wishes to open a private wealth account with you. Can someone please take the time to review my call, email and then this complaint and revert back to me with reasons to the terrible service.